Scam prevention FAQ
Know the tactics, take the safe steps first
Most crypto fraud follows a small number of repeatable patterns. Understanding them — and acting correctly in the first hours — makes an investigation far more likely to produce usable evidence.
Common crypto fraud tactics
Safe steps to take before contacting us
Work through these in order. They protect what is left and preserve the evidence an investigation depends on.
- 1
Stop sending funds immediately
No legitimate platform requires a further payment to release money you already hold. Every additional transfer reduces what can be traced and evidenced.
- 2
Preserve the evidence exactly as it is
Screenshot chats, emails, dashboards and receipts. Save transaction hashes, wallet addresses, platform URLs and payment references before accounts are deleted.
- 3
Secure your accounts and devices
Change passwords from a clean device, enable app-based 2FA, revoke wallet token approvals, and move any remaining crypto to a fresh wallet with a new seed phrase.
- 4
Report it officially
File a report with your national fraud body and your bank or exchange. An official reference number strengthens any later freeze request.
- 5
Do not engage the fraudster further
Do not warn them you are investigating, and do not attempt to negotiate with them yourself. It usually triggers cash-out and account deletion.
- 6
Then contact an investigator
Bring your timeline, hashes and documents to us. We will tell you honestly whether the chain data supports a traceable case before you commit to anything.
Before you contact us
Never send funds or keys to anyone claiming to represent us. We never request upfront fees, private keys or wallet credentials through email, social media or messaging apps.