Trust & transparency
Verifiable facts about Wallsec
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Independently verifiable company details
Every item below links to an external source or can be confirmed by calling or writing to us directly.
Reading, Berkshire
4th Floor, No. 1 Forbury Place, 43 Forbury Road, Reading, Berkshire RG1 3JH, United Kingdom.
Find on Google MapsWhat we charge
Fee transparency
We quote every investigation in writing before any chargeable work begins. The initial case review is confidential and carries no obligation.
- Fixed-scope investigation fees, agreed upfront.
- No fee to "release", "unlock" or "return" funds.
- Success-based fees are only discussed as part of a written engagement, never marketed publicly.
- Onward legal or regulatory costs are agreed directly with your solicitor or provider.
- We never ask for private keys, seed phrases or exchange logins.
- We never ask you to send cryptocurrency to us or to a third-party wallet.
- We never charge an upfront fee before a written quote is agreed.
- We never guarantee that funds will be recovered.
- We never hold, move or return client funds ourselves.
If anyone claiming to represent us asks for any of the above, stop and contact us on an official channel. Read our verification guide.
Client care
Complaints, reviews & security disclosure
If something goes wrong, email contact@wallsec.co.uk with the subject "Complaint". We acknowledge within 3 working days and respond within 15 working days.
Read the full policyWe publish reviews on Trustpilot, where they can be read independently of this website. If you have used our service, we would value your honest review.
Leave a review on TrustpilotFound a security issue with wallsec.co.uk? Email security@wallsec.co.uk or use the contact form. We aim to acknowledge reports within 3 working days.
View security.txtStill have questions?
Contact us directly through the official channels above. If you are unsure whether a message came from us, call +44 20 3996 7980 before acting.