Impersonation of legitimate firms is common after a loss, because victim details circulate. Approaches often reference real company names, registration numbers and addresses to appear verifiable.
Every genuine firm publishes one set of contact details. Check them at the source, and call the published number rather than any number provided to you.
Related terms
Phishing
Impersonation of a trusted brand or person to obtain credentials, signatures or payments.
Advance-fee fraud
A demand for payment before a promised benefit, made to someone who has already lost money.
KYC
The identity checks a regulated business performs on its customers, and the records it keeps.
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