Official Wallsec emails only ever come from an @wallsec.co.uk address.

Reporting and law enforcement

Reporting is the part people most often get wrong, and the part that most affects what remains possible. These briefings cover Action Fraud, Police Scotland, banks and the evidence that makes a report usable.

What to do after a crypto romance scam

If an online romantic contact persuaded you to transfer money into a cryptocurrency platform that is now inaccessible, cease all communication and do not send further funds. Secure your accounts immediately and report the fraud to your bank and UK authorities.

What to do after using a cloned crypto broker

If you transferred funds through a cloned broker, stop sending money immediately and report the firm to your bank and the authorities. Legitimate regulated firms never request top-up payments to release your capital, and onchain tracing can identify the genuine destination of your assets.

What to do after remote access crypto fraud

If a fraudster accessed your computer to purchase cryptocurrency, disconnect the machine from the internet immediately, alert your bank, and change passwords from another device. Reporting the crime and tracing the outward transactions can identify where the funds were transferred.

What to do after a fake crypto giveaway

If you sent digital assets to a purported giveaway promising doubled returns, stop sending funds immediately, as genuine organisations never distribute currency in exchange for an upfront payment. Preserving transfer records and reporting the theft will help document the fraud.

What to do if you used a fake crypto helpline

If you contacted a fraudulent helpline and lost cryptocurrency, immediately disconnect any active sessions, secure your genuine accounts with fresh credentials, and alert your bank. Legitimate wallet providers and exchanges never operate phone lines that ask you to transfer funds or reveal passphrases.

Told to move money into a safe crypto wallet

No legitimate bank, police officer, or genuine financial organisation will ever instruct you to transfer your money into a cryptocurrency wallet to protect it. If you are told to convert funds to crypto to safeguard them, stop all contact immediately because it is an impersonation fraud.

What to do after falling for a crypto giveaway scam

If you transferred digital assets to a giveaway promising to double your funds, stop sending payments immediately, as legitimate organisations never distribute currency this way. Preserve all transaction records and report the theft to UK authorities and your banking provider straight away.

What to do if fake crypto support contacts you

Legitimate cryptocurrency platforms will never contact you first via direct message, nor will they ask you to transfer funds to external wallets to resolve technical issues. If you suspect an impersonator has contacted you, sever communication immediately and secure your accounts on official platforms.

Lost funds to a scam?

We assess at intake and say honestly whether the onchain data supports a traceable case.

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